Press Kit

Press Release March 22 Media Advisory
Executive Summary March 22 Panelist Bio
FAQ About the Sponsors
Survey Tool Request the Full Report
Story Collector Tool  

Media contact:

Gayle Davis
303-755-6304 ext. 225

Kristie Aylett, APR

Laura Ashby

About the Reseachers

About AACN

The American Association of Critical-Care Nurses is the largest specialty nursing organization in the world, joining together the interests of more than 500,000 acute and critical care nurses. AACN strives to create a healthcare system driven by the needs of patients and their families, one that optimizes the contributions of acute and critical care nurses.

About AORN

The Association of periOperative Registered Nurses, representing the interests of more than 160,000 perioperative nurses, provides nursing education, standards, and services that enable optimal outcomes for patients undergoing operative and other invasive procedures. AORN's 40,000 registered nurse members facilitate the management, teaching, and practice of perioperative nursing, are enrolled in nursing education or engaged in perioperative research.

About VitalSmarts

An innovator in corporate training and organizational performance, VitalSmarts is home to the award-winning Crucial Conversations®, Crucial Confrontations®, and Influencer Training™. Each course improves key organizational outcomes by focusing on high-leverage skills and strategies. The company also has three New York Times bestselling books and has trained 600,000 people worldwide.


The Silent Treatment study collected data from more than 6,500 nurses and nurse managers from health systems around the country during 2010. All research participants were members of the American Association of Critical-Care Nurses (AACN) and/or the Association of periOperative Registered Nurses (AORN). The study used two research instruments: a Story Collector and a Traditional Survey. The Story Collector generated rich, qualitative data; the Traditional Survey produced purely quantitative data.

Silent Treatment Resources

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