Join the American Association of Critical-Care Nurses (AACN), the Association of periOperative Registered Nurses (AORN), and the New York Times bestselling authors from VitalSmarts for three, 90-minute interactive video webcasts. This 3-part learning series teaches healthcare practitioners how to solve critical communication breakdowns uncovered in the groundbreaking new healthcare study, The Silent Treatment: Why Safety Tools and Checklists Aren't Enough to Save Lives. During these sessions, you will learn how to:
- Leverage behaviors that can effectively change the trajectory of harmful patient care
- Create cultures of safety where healthcare workers are able speak up and resolve concerns about dangerous shortcuts, incompetence, or disrespect
- Skillfully hold others accountable when safe practices are violated
- Apply a multifaceted approach to changing entrenched behaviors in healthcare organizations
Cost: $385 for all 3 sessions*
Who Should Attend: All Healthcare Practitioners (bring your team or whole organization)
CE Credits Available: 1.5 Contact Hours of Continuing Nursing Education per session or a total of 4.5 total Contact Hours.
AORN is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
AVAILABLE ON DEMAND. GET ACCESS NOW.About the Sessions
Session 1: Master Dialogue in Crucial Moments with David Maxfield, Bestselling author and Vice President of Research at VitalSmarts
Availabe on-demand
This session focuses on what practitioners can do to increase dialogue in crucial moments—such as during surgery or patient treatments. You will learn how to "make it safe" by sharing your positive intentions and effectively "describing the gap" between the results that were expected compared to what was received.
Session 2: Confronting the Bigger Problem with Joseph Grenny, Bestselling author and Cofounder, VitalSmarts
Availabe on-demand
This session focuses on what practitioners can say and do after the crisis is over. You will learn to identify patterns of behavior and how to frame and address the bigger problem. In addition, you will learn how to determine whether recurring issues are a question of motivation or ability, and how to address each problem appropriately.
Session 3: Influencing Change Strategies with Ron McMillan, Bestselling author and Cofounder, VitalSmarts
Availabe on-demand
This session will focus on what healthcare supervisors and leaders can do to be more strategic in eliminating cultures of silence. Leaders will learn how to define vital behaviors and develop a playbook that combines change strategies within each of the six sources of influence to ensure widespread organizational change.
*Cost of the Silent Treatment Learning Series is per computer. All sessions are available for on-demand for unlimited viewing.
